Frequently Asked Questions (FAQ)
1. Product & Materials
Q: What materials are your earrings, necklaces, and bracelets made of?
A: We use a variety of high-quality materials including 925 sterling silver, 14k/18k gold vermeil, stainless steel, natural gemstones, and freshwater pearls. All our pieces are nickel-free and lead-free to ensure they are safe for sensitive skin. Specific material details can be found on each product page.
Q: Will the jewelry tarnish or change color over time?
A: While all jewelry can be affected by daily wear, our gold-plated and vermeil pieces are designed for longevity. To maintain their shine, we recommend avoiding direct contact with perfumes, lotions, and water. Please refer to our “Jewelry Care Guide” for detailed maintenance tips.
Q: Do you offer hypoallergenic options?
A: Yes! Most of our earrings and bracelets are made from hypoallergenic materials like 925 sterling silver or surgical-grade stainless steel, making them suitable for most people with metal sensitivities.
2. Sizing & Fit
Q: How do I know my bracelet or ring size?
A: For bracelets, please measure your wrist snugly with a flexible tape and add 0.5 to 1 inch (1-2 cm) for comfort. Detailed sizing charts and printable guides are available on our “Size Guide” page. If you are between sizes, we generally recommend sizing up.
Q: Are necklace chains adjustable?
A: Most of our necklaces come with an extender chain (usually 2 inches / 5 cm), allowing you to adjust the length to your preference. Exact lengths are listed in the product description.
3. Shipping & Delivery
Q: How long does shipping take?
A: Processing time is typically 1-3 business days. Standard shipping takes 7-15 business days, while Expedited Shipping takes 3-7 business days. Please note that international orders may be subject to customs delays.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the checkout price.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package’s journey.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. Please note that personalized or customized jewelry cannot be returned unless defective.
Q: How do I initiate a return or exchange?
A: Simply email us at [Your Email Address] with your order number and reason for return. We will provide you with a return address and further instructions. Refunds are processed within 5-7 business days after we receive and inspect the item.
5. Order & Payment
Q: What payment methods do you accept?
A: We securely accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your safety.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. You can request a cancellation or modification within 2 hours of placing the order by contacting our support team. After this window, we cannot guarantee changes as the order may already be in fulfillment.
6. Contact Us
Q: How can I reach customer support?
A: Our team is here to help! You can reach us via email at [Your Email Address] or through the live chat on our website. Our typical response time is within 24 hours on business days.